Terms and Condition
These Terms and Conditions apply to any MC Prime website (hereinafter referred to as "Website") and MC Prime (hereinafter referred to as "Platform", "we", or "Company"). The terms "you", "users", "customer", “visitor” or "individual" mentioned herein refer to any client and potential client of MC Prime, depending on the context.
The platform and its services are jointly provided by Magic Compass Prime Ltd. These Terms and Conditions, as well as any additional agreements under customer service providers, are regulated and construed in accordance with the users' legal jurisdiction. By accessing and using this website, you agree to the terms and conditions set forth by Magic Compass Prime Ltd.
MC Prime reserves the right to modify these Terms and Conditions at any time. For significant changes, we will provide appropriate notice so that you are aware of the updated terms governing your use of our services. Please read and understand these Terms and Conditions carefully before using our services.
Responsibility of visitors
The information on this site is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local laws or regulations. It is the responsibility of visitors to this website to ascertain the terms of and comply with any local law or regulation to which they are subject.
Copyright Statement
All content on this website/app, including but not limited to text, images, and software, is owned by MC Prime and is protected by copyright and other intellectual property laws. Users are permitted to download one copy of the materials for personal, non-commercial use, provided they do not modify the materials and retain all copyright notices. Any unauthorized use or distribution of the copyrighted materials is strictly prohibited and may result in legal action. This agreement shall be governed by and construed in accordance with any local law or regulation to which users are subject.
Applicable Law and Dispute Resolution
The interpretation, application, and resolution of disputes related to these privacy terms are subject to the laws of the Company's location. Any disputes related to these privacy terms should be resolved through friendly negotiation. If negotiation fails, the dispute should be submitted for arbitration to a court with jurisdiction.
Age Restriction
This website is intended solely for individuals who have reached the legal age in their respective jurisdictions. If you are under the legal age, you are strictly prohibited from using our services. By accessing or using this site, you confirm that you meet the applicable legal age requirement.
User Complaint Policy
MC Prime is committed to providing the best service experience for users. If you have any dissatisfaction or complaints about our products, services, or business, MC Prime encourages you to contact us through the following means:
Email Complaints:
You can send complaints to us via email. Please provide a detailed description of the issue, relevant order or account information, and your contact details, so we can respond to and address your complaint on time.
Online Chat Complaints:
MC Prime' website or application may provide an online complaint form, which you can fill out and submit your complaint. Please provide accurate information so we can better understand and address your issue.
Social Media Complaints:
You can send a private message or leave a complaint comment on MC Prime' official account on social media platforms. We will respond as soon as possible and take appropriate measures to resolve your issue.
Refund and Chargeback Policy
At MC Prime, we are committed to providing the best trading experience for our clients. However, we recognize that there may be situations where refunds or chargebacks are requested. This policy outlines the terms and conditions for refunds and chargebacks on our platform.
1. Refund Policy
• No Trading Activity: If no trading activity has occurred on your account, you may request a full refund of your deposit. Refund requests must be submitted via email to service@mc-prime.com, along with a reason for the request. Upon approval, the refund will be processed within 30 days.
• Refund Process: Refunds will be issued to the original payment method used for the deposit. If we are unable to refund to the original method, an alternative method will be used, subject to availability in your jurisdiction.
Note: Refunds are not available once trading activity has occurred on the account, as our services are considered fully utilized at that point.
2. Chargeback Policy
• Fraudulent Chargebacks: MC Prime treats any chargeback attempt after trading activity as fraudulent. If a chargeback is initiated after trading activity has occurred, the following actions will be taken:
• The account will be suspended, and all services will be terminated.
• An additional fee will be charged to cover the time and resources spent addressing the chargeback.
• Legal action or third-party collection services may be pursued to recover losses, and the account may be reported to credit bureaus, potentially impacting your credit score.
To avoid these consequences, we encourage clients to contact us directly at service@mc-prime.com to resolve any issues or disputes amicably and promptly.
3. Excess Payments or Assets
In the rare case that an overpayment occurs or excess funds, digital assets, or fiat currencies are credited to your account, you agree to repay the excess promptly. MC Prime reserves the right to deduct such amounts from any future withdrawals or owed assets.
4. Agreement to Terms
By using our services and submitting payments to MC Prime, you confirm that you have read, understood, and agree to comply with this Refund and Chargeback Policy. We recommend that all clients familiarize themselves with our terms and conditions before engaging in trading activities.
For further assistance or inquiries, please contact our support team at service@mc-prime.com.
